Booking & Refund Policy

Thank you for choosing Footprints Counseling & Consulting. Because your appointment time is reserved exclusively for you, we have established the following policy regarding cancellations, scheduling changes, and refunds for our booking services.

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1. Cancellation and Rescheduling Window

• 24-Hour Notice Required: We require at least 24 hours' notice for any cancellations or requests to reschedule your appointment.

• Late Cancellations: If you cancel or reschedule your session with less than 24 hours' notice, you will be subject to a late-cancellation fee (up to the full cost of the scheduled session).
   

2. Refund Eligibility

• Valid Cancellations: If you cancel your booking with more than 24 hours' notice, you are eligible for a full refund of any pre-paid fees, or you may choose to apply the balance as a credit toward a future session.

• Late Cancellations & No-Shows: Refunds will not be issued for sessions cancelled with less than 24 hours' notice or for "no-show" appointments where the client fails to attend without prior notification.

• Completed Sessions: No refunds will be issued for therapeutic services that have already been fully rendered.
   

3. Emergencies and Extenuating Circumstances

• We understand that sudden emergencies, illnesses, and unforeseen life events happen. In exceptional circumstances, late fees may be waived or refunds granted at the sole discretion of management. Please contact our office as soon as possible if you experience an emergency.
   

4. How to Cancel or Reschedule

To modify or cancel your booking, please contact us directly through one of the following methods:

• Phone/Text: [Insert Phone Number]

• Email: [Insert Email Address]

• Client Portal: Log into your account at https://www.footprintscandc.com/ to manage your upcoming appointments.

 

Note: Since mental health billing, insurance reimbursement rules, and state laws vary, you may want to customize the specific fee amounts or check that this aligns perfectly with your existing practice management guidelines and intake paperwork!